NICE/InContact Salesforce Business Integration Analyst

Kennesaw, GA

Posted: 11/29/2018 Discipline: Business Analyst Job Number: 4917
Id: 4917
Category: Business Analyst
Area Code: 678
Job Type: 5: 6 - 9 Month Contract
Location/City: GA - Kennesaw
Region: -EST

We are currently engaged with a client who is seeking a NICE/inContact Salesforce Business Integration Analyst on a long-term consulting basis.  In this role, the Business Integration Analyst will:
  • Represent  business owners and work with IT to determine, analyze, validate and lead the integration of critical business processes in support of developing the integration between NICE/inContact and Salesforce integration.
  • Manage the implementation of integration tasks associated with the given project to maximize performance within the teams.
  • Act as a business and technical process consultant and designer to Patient Admission Services to identify, analyze and document business processes and determine the optimum integration between NICE/inContact's software suite and Salesforce CRM.
  • Gather  requirements from stakeholders via discovery sessions, draft reviews of business requirements and be able to manage the integration and optimization of both software product sets.
  • Lead a complex/matrixed project and coordinate efforts across functional teams and tracks. Take two initially established projects (optimizing Work Force Management & introducing CRM) and bringing them together to optimize the ROI of both.

The appropriate individual will have demonstrated experience in the following:
  • Salesforce CRM and NICE/inContact Suite contact center software.
  • Must understand Salesforce CRM and its ability to integrate with NICE/inContact (CTI, Work Item Routing, etc.).
  • Shared Service Centers and/or Contact Centers optimizing the "agent" experience.
  • Strong telephony skills with work force management background.
  • Be able to provide guidance on optimal work force management structure and design.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information and call Jake Anderson at (401) 300-5872

About Us

New Directions is an Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Enterprise Software; Business Intelligence and Data Warehousing; and Enterprise Web Applications Design & Development.

Our success and subsequent growth has been based on leveraging our clients' technology with talented people. 

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