Field Support Technician

Lexington, KY

Posted: 11/14/2018 Discipline: Help Desk Job Number: 4908
Id: 4908
Category: Help Desk
Area Code: 859
Job Type: 2: Contract to Perm
Location/City: KY - Lexington
Region: -EST
Country/Locale:

We are currently engaged with a client who is seeking a Field Support  Technician - (Help Desk) on a long term consulting  to potential Full-Time Employee basis.  In this role, the Field Support Technician will:
  • Provide technical assistant to computer system users and resolve a range computer issues for clients in person.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
  • May install software or perform hardware testing at the users desk site.
  • Enter commands and observe system functionality to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Set up new users, including desktop configuration, email accounts, LDAP accounts, VPN accounts.
  • Support employees locally with desktop issues, account issues, and access to various internal services.

The appropriate individual will have demonstrated experience in the following:
  • Associate's Degree in computer related field or equivalent training required.
  • Support for computer hardware and software that may include configuration management software, desktop communications software, operating system software and internet directory services software.
  • Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

*Please note - this role requires travel throughout Kentucky and some overnight stays.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information.  Local candidates preferred.  Personal Interviews are required.

About Us

New Directions is  an Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Infrastructure and IT Operations; Business Intelligence and Data Warehousing; and Enterprise Web Applications Design & Development.

Our success and subsequent growth has been based on leveraging our clients' technology with talented people.


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