Help Desk Support Analyst

Lexington, MA

Post Date: 06/28/2018 Job ID: 4849 Discipline: Help Desk
Id: 4849
Category: Help Desk
Area Code: 781
Job Type: 6: 9+ Month Contract
Location/City: MA - Lexington
Region: -EST
Country/Locale:


We are currently engaged with a client who is seeking a Help Desk Support Analyst on a very long-term consulting basis.  In this role, the Help Desk Support Analyst will:
  • Provide technical assistance, answer support questions and resolve issues for computer system end-users in person, via telephone or from a remote location.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Set up new users, including desktop configuration, email accounts, LDAP accounts, VPN accounts.
    Support employees, both local and remote, with desktop issues, account issues, and access to various internal services.
  • Troubleshoot software issues on employees desktops/laptops.
  • Install software or perform hardware testing remotely.
  • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

The appropriate individual will have demonstrated experience in the following:
  • Associate's degree in computer related field or equivalent training required.
  • Hardware, software, peripheral and systems support.
  • Phone, deskside and remote support for desktops/laptops and other hardware.
  • New desktop/laptop configuration, email accounts and LDAP and VPN accounts.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.


Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information. 

About Us

New Directions is an Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Enterprise Software; Business Intelligence and Data Warehousing; and Enterprise Web Applications Design & Development.

Our success and subsequent growth has been based on leveraging our clients' technology with talented people.



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