Field Support (Help Desk) Technician

Kalamazoo, MI

Post Date: 04/11/2018 Job ID: 4818 Discipline: Help Desk
Id: 4818
Category: Help Desk
Area Code: 269
Job Type: 2: Contract to Perm
Location/City: MI - Kalamazoo
Region: -EST
Country/Locale:


We are currently engaged with a client who is seeking a Field Support (Help Desk) Technician on a consulting to full time direct employee basis.  In this role, the Field Support Technician will:
  • Provide technical assistant to computer system users and resolve a range computer issues for clients in person.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
  • May install software or perform hardware testing at the users desk site.
  • Enter commands and observe system functionality to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
  • Set up new users, including desktop configuration, email accounts, LDAP accounts, VPN accounts.
  • Support employees locally with desktop issues, account issues, and access to various internal services.

The appropriate individual will have demonstrated experience in the following:
  • Associate's Degree in computer related field or equivalent training required.
  • Support for computer hardware and software that may include configuration management software, desktop communications software, operating system software and internet directory services software.
  • Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information.  Local candidates preferred.  Personal Interviews are required.

About Us

New Directions is a Rhode Island based Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Enterprise Software; Business Intelligence and Data Warehousing; and Infrastructure and IT Operations.

Our success and subsequent growth has been based on leveraging our clients' technology with talented people.



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