Clinical Systems Support Engineer

Lexington, MA

Post Date: 04/06/2018 Job ID: 4816 Discipline: Software / App. Mgt.
Id: 4816
Category: Software / App. Mgt.
Area Code: 781
Job Type: 5: 6 - 9 Month Contract
Location/City: MA - Lexington
Region: -EST
Country/Locale:


We are currently engaged with a client who is seeking a Clinical Support Engineer on a long-term consulting basis.  In this role, the Clinical Support Engineer will:
  • Develop and maintain support scripts for Soarian Clinical Systems and its interfaces.
  • ork with the Clinical Systems team to provide technical support and assistance to the clinical systems users for problems reported using the Remedy.
  • Analyze problems and identify solutions.
  • Communicate with the users throughout the support process.
  • Monitor clinical systems interfaces and follow support process to address issues.
  • Develop understanding of Soarian Clinicals database and be able to write queries for analysis/resolution of the problems.

The appropriate individual will have demonstrated experience in the following:
  • Support of clinical systems that may include Soarian Clinicals and other integrated clinical systems including MedReview-eRx and Compass applications and their interfaces.
  • Support ticketing that may include Remedy or other like systems.
  • Excellent analysis, problem solving, programming and customer support skills, including oral and written communications, are required skills.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information. 

About Us

New Directions is an Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Enterprise Software; Business Intelligence and Data Warehousing; and Enterprise Web Applications Design & Development.

Our success and subsequent growth has been based on leveraging our clients' technology with talented people. 



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