Service Desk Analyst - (Help Desk)

Warwick, RI

Post Date: 09/15/2017 Job ID: 4738 Discipline: Help Desk
Id: 4738
Category: Help Desk
Area Code: 401
Job Type: 1: Full Time
Location/City: RI - Warwick
Region: -EST
Country/Locale:


We are currently engaged with a client who is seeking a Service Desk Analyst (Help Desk) on a full time direct employee basis.   In this role, Service Desk Analyst  will:  
  • Furnish a wide range of  internal,  external and remote users with: desk top and remote applications; operating systems; custom internal software, mobile clients, web and intranet applications; network; and mobile support. 
  • Work with internal ticketing system to manage troubleshooting and escalate issues to Networking; Applications Support and Applications Development.
  • Support a variety of hardware and software that includes: MS Surface Tablets; Lenovo, HP/Acer Desktops and Laptops.
  • Provide printer support that includes; Lexmark, HP and  Zebra Label Printers.
  • Mobile and other support that includes:   Android/iPhone Mobile Support; Lotus Notes and Lotus Notes Traveler (Mobile Client);
  • Setup, prep,  image, load and deploy  corporate PC's and configure Citrix networking, DHCP and MAC Addresses;

The appropriate individual will have demonstrated experience in the following:

  • One of the following certifications:  MCP with Win7/2003/2008, A+ Cert, Network N+;

  • Service  Desk,  Desktop and Call Center Help Desk support with standard and customized applications software; (A combination of:  Desktop, Help Desk,  MS Office, Lotus Notes, Android/iPhone Mobile Support Preferred).
  • Standard hardware, LAN and networking configuration and troubleshooting; (A combination of:  Desktop, Laptop, Tablet, Windows Surface; Printers, LAN and Mobile Support Preferred).
  • Support a range of software and OS that includes: Windows 8, Windows 7, XP, Active Directory (preferred).
  • Enterprise PC build experience that includes: hardware set-up, imaging, verification and Citrix Networking and DHCP and MAC Address Configuration;
  • Excellent customer service and phone skills.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information. We are unable to sponsor Visa's for this role.

About Us

New Directions is a Rhode Island based Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Enterprise Software; Business Intelligence and Data Warehousing; and Enterprise Applications Development and  IT Infrastructure and Operations.

Ranked as one of the Fastest Growing and Innovative Privately held companies for two years in a row by the Providence Business News, our success and subsequent growth has been based on leveraging our clients' technology with talented people.





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