IT Systems Support Engineer

Providence, RI

Post Date: 06/01/2017 Job ID: 4710 Discipline: Help Desk
Id: 4710
Category: Help Desk
Area Code: 401
Job Type: 1: Full Time
Location/City: RI - Providence
Region: -EST
Country/Locale:


We are currently engaged with a client who is seeking an IT Systems Support Engineer on a Full Time direct employee basis.  In this role, the Systems Support Engineer will:
  • Furnish Tier 1 and Tier 2 support to internal users that include:  Laptop configuration and support, Network Access, VoIP Phone connectivity and printing.
  • Work with Engineering Team to the company's global hosting infrastructure including Local Area Network, Wide Area Network, Internet and Remote Access systems.
  • Perform network performance tuning, monitoring and troubleshooting.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Install, configure and maintain network switches, firewalls and other network devices.
  • Respond to and analyze security system alerts and incident reports.
  • Perform server, network and storage hardware implementation and troubleshooting.
  • Assist in configuration, and maintenance of Fiber Channel and iSCSI SAN environments.Maintain inventory of all equipment, software and software licenses.
  • Document internal procedures.

The appropriate individual will have demonstrated experience in the following:
  • IT Systems Support / Help Desk in multi-office / multi-location enterprise.
  • Hardware/Software, Laptop Configuration, Troubleshooting and Support.
  • Operating Systems that would include a combination of Microsoft Windows 2012, 2008 and 2003 Server.  (RedHat Enterprise Linux or flavors of Linux would be preferred).
  • Networking that includes:  LAN, WAN, Internet, Remote Access.  (IP routing protocols that include:  BGP, EIGRP, OSPF, IP Multicast and MPLS are a big plus).
  • A combination of Microsoft Technologies that include:  Microsoft Active Directory and DNS, Microsoft IIS, Microsoft SQL Server 2008/2012/2014.  (Preferred). 
  • A combination of Storage, Virtualization and Backup that includes:  VMware Vsphere 5.5,  Backup Applications (HP Data Protector a plus); VOIP solutions (Shoretel preferred); Server RAID technologies; Fiber Channel and iSCSI SAN storage; 3PAR.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information.  We are unable to sponsor Visa's for this role.  Local candidates preferred.  Personal Interviews are Required.

About Us

New Directions is a Rhode Island based Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Enterprise Software; Business Intelligence and Data Warehousing; and Enterprise Web Applications Design & Development.

Ranked as one of the Fastest Growing and Innovative Privately held companies for two years in a row by the Providence Business News, our success and subsequent growth has been based on leveraging our clients' technology with talented people. 



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