Helpdesk Technician-Hilton Head

Hilton Head, SC

Post Date: 01/12/2018 Job ID: 4775 Discipline: Help Desk
Id: 4775
Category: Help Desk
Area Code: 843
Job Type: 3: 0 - 3 Month Contract
Location/City: SC - Hilton Head
Region: -EST

We are currently engaged with a client seeking a Helpdesk Technician.  In this role, the Tech will:  
  • Provides first tier support to PC users on multiple platforms and operating system.
  • Actively participates on call team triage.
  • Communicates independently, effectively, clearly and professionally to establish and maintain considerate and cooperative relationships.  
  • Escalates errors or equipment malfunction, reports damaged computers & equipment to manufacturer, verifies repairs.  
  • Work with monitoring platform to proactively reduce customer related issues.  
  • Answers questions clearly and succinctly, and resolves problems, applying knowledge .  

The appropriate individual will have the following experience:

  • Service Desk or call center.
  • Installation, configuration and support of PCs, servers, and peripheral equipment.
    networking knowledge.
  • Microsoft Windows Workstation.
  • Antivirus applications.
  • Monitoring platforms.
  • Exceptional customer service skills.

Interview Now

In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information.  We are unable to sponsor Visa's for this role. Local candidates preferred. Personal Interviews are required.

About Us

New Directions is an Information Technology Recruiting & Staffing firm that provides our clients: consulting; project staff augmentation and traditional hire services for: Enterprise Business Software; Business Intelligence & Data Warehousing; and Enterprise Applications Development, Infrastructure, Operations and Associated Technologies.

Our success and subsequent growth has been based on leveraging our clients' technology with talented people.          

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