Help Desk Technician

Bluffton, SC

Post Date: 04/21/2017 Job ID: 4693 Discipline: Information Technology
Id: 4693
Category: Information Technology
Area Code: 843
Job Type: 4: 3 - 6 Month
Location/City: SC - Bluffton
Region: -EST
Country/Locale:

We are currently engaged with a client seeking multiple Help Desk Technicians on a consulting basis. In this role, the Technicians will:
  • Answers high volume of calls from customers and employees. Test, diagnose and repair customer reported troubles. Escalate to other employees while providing excellent customer service.
  • Communicates with the customer to determine nature of complaint & generate a trouble ticket.
  • Follow up to ensure satisfaction with the resolution of complaint; may be involved with the resolution of repeated troubles including, but not limited to follow up phone calls.

The appropriate individual will have the following experience:
  • Must be familiar with basic computer terms and infrastructure
  • Must have the ability to understand broadband service offerings and effectively communicate that technology to customers
  • Proficient in personal computer use with good typing skills
  • Excellent communication and customer service skills
  • Prior sales experience is desirable
  • Able to work M-F w/occasional Saturday and evening hours

To Apply

In order to be considered you must have the required experience as described. Please forward a Word copy of your resume with your complete contact information. Personal Interviews are Required.

About Us

New Directions is an IT Staffing and Consulting firm that provides our clients: consulting; project staff augmentation and traditional hire services for: Enterprise Business Software; Business Intelligence & Data Warehousing; and Enterprise Applications Development, Infrastructure, Operations and Associated Technologies.

Our success and subsequent growth has been based on leveraging our clients' technology with talented people



Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: